Job Description

Job Title: Specialty Claims Examiner

Location: Austin, TX

Schedule: 9am-6:30pm

Pay: $21/hour

Summary

The Specialty Claims Examiner processes and adjudicates GAP and Anti-Theft claims with accuracy and efficiency. This role involves reviewing documentation, communicating with customers and partners, and ensuring claims are handled in accordance with policies and guidelines.

Key Responsibilities

• Review loan, insurance, and contract documents to confirm eligibility.
• Process claims submitted via phone, email, and chat.
• Document all claim-related interactions in the system.
• Provide updates on open and pending claims.
• Manage an assigned queue to ensure timely resolution.
• Interpret insurance and dealership documents, including payment histories.
• Maintain product knowledge and deliver strong customer service.
• Perform administrative tasks and support projects as needed.

Minimum Qualifications

• High School Diploma or equivalent.
• 2+ years of claims experience in a call center or insurance environment.
• Knowledge of GAP and Anti-Theft claims.
• Strong communication, critical thinking, and contract-reading abilities.
• Ability to handle high contact volume (40+ daily calls/emails/chats).

Preferred

• Claims Adjuster License.
• Prior insurance industry experience.

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